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Saturday, March 24, 2018

My recent online shopping experience (Pakistan)



Like every Pakistani lady residing away from our homeland, I come prepared with a long list of things I want to shop. That includes clothing, makeup, jewelry and some miscellaneous items. This time I gave some new vendors a try and for the first time ordered online some unstitched lawn as well. So here's how it all went.

1. Zeen Woman by Cambridge

Zeen lawn has been around for a few years now and I love their fabric quality and the color combinations they use. I hadn't shopped from the brand for almost 3 years but this time I fell in love with one of their prints from the pre-spring collection named Caviar Dreams, which I eventually ordered online. They send you a confirmation code before completely accepting an order to avoid fakers. I don't mind actually, it's company policy overall. My order took 4 days to reach me. I called customer service regarding a query to which they did reply professionally. So far I am happy with the service and my purchase. 

My purchase from Zeen
2. Lime Light

I discovered Limelight a few weeks ago on Instagram and instantly fell in love with some of the prints of this Lahore based brand. I placed a big fat order with them and called them to request a priority shipping because you know, tailors in Pakistan have more tantrums than celebs. They confirmed that I will receive my order within 1 to 2 days as they ship over night. Well, it was day 3 and no delivery. I called the company and no one answered the phone. Day 4, no delivery so I called them again to which the customer service representative told me that one of their products came out faulty and they sent back the entire shipment. That particular product was one of which I had ordered. I told them I will not accept the order if it didn't reach me the other day. Fortunately, the delivery was made the other day with all the clothes packed carefully. Not a very good first impression but here's what I ordered.

My purchase from Lime Light

My purchase from Lime Light

My purchase from Lime Light

My purchase from Lime Light

My purchase from Lime Light

My purchase from Lime Light

3. Elegant Artificial Jewelry

This was one of the first few pages I liked on Facebook but never shopped from them until now. I love the vast collection of jewels they have and the prices they offer. I ordered 3 rings from them and I have to say the customer service is great. They readily replied to all my queries and sent the rings in beautiful glittered boxes packed in bubble wrap. I received my order on the third day after I placed it. The quality is amazing for the price and I highly recommend this store to anyone who is looking for jewelry for any occasion.

My purchase from Elegant Artificial Jewelry

My purchase from Elegant Artificial Jewelry
My purchase from Elegant Artificial Jewelry
4. Just 4 Girls

Just for girls is no new name but I am still including it because they have made a few changes to order processing. I did not receive any notifications while placing an order but later received an email which stated they called my provided phone number to confirm my identity only after which my order will be accepted. Unfortunately, I missed it and upon calling back the customer service representative very politely confirmed my details and processed my order. A few days later I called them up again questioning about delay and they told me they had issues with the courier company and have recently switched to a new service, which was causing delay in shipments. Some time later I received a call from them and was informed that, one of my ordered products was not available and asked If I wanted to add something in replacement. I did so and was told I will receive my order in the next 2-3 business days. My order was delivered after 10 days of placement, during which I called them multiple times asking about shipment delay. Plus, one of the products came in tubes (I believe they are samples) whereas on the website it is pictured in a jar. All in all, Just4girls might have expanded their business but on the service front they need to work. I experienced a similar delay even the last time I ordered from them, which was more than a year ago. Plus, they should post exact pictures of the products and not a better version to impress a customer. Not very happy with my overall experience.

My purchase from J4G

My purchase from J4G
What was on the website
What I received
                                       



Kiran Imtiaz Author

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